General Questions
Web Services
Video Services
Photo Services
Billing
General Questions
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Why Choose Rider Multimedia?
Rider Multimedia is a locally owned and operated business. By doing business with Rider Multimedia you are helping put money back into your community. Rider Multimedia is also reasonably priced and offers competitive services.
Where are we located?
Rider Multimedia operates out of a home based business in Miami County Indiana. To schedule a visit to our private office, please contact us.
Can I see examples of your work?
Absolutely! You're looking at some of it now. This site was designed using a template and customized by Rider Multimedia for our business needs. For more examples, send us an email today.
Do you do work for non-profit organizations?
Indeed. Discounts are available for certain non-profit organizations. While Rider Multimedia respects the liberties of it's customers, it will not promote causes in conflict with our core values.
Web Services
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What are your uptime statistics?
The hosting companies we liaise with report a 99.9% uptime history.
What space/bandwidth options do you offer?
We currently offer 5, 10, and 15GB Storage solutions. The monthly bandwidth limits are 50GB, 100GB, and 200GB respectively. Need more? Let us know. We can customize a solution that is right for you.
Do you do all the maintenance on the web sites?
Only if you want us to. We can do the designing/updating or you can have your people do it. Check out our pricing here.
Does Rider Multimedia offer advanced web design?
Currently, we offer online Brochures, Basic Multipage designs, and Content Management System design. We have partnered wth other technical professionals as well to provide things like database integration. Let us know what you are wanting to do and we can see if our skills match your needs.
Video Services
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What kind of events are these for?
Video Albums can be great for many events. We have created Video Albums for: Birthdays, Anniversaries, Weddings, Graduations, Valentine's Day, Christmas Parties, and Vacations.
How long does it take to create a Video Album?
Most Video Albums can be processed in about 2 weeks. During Holidays and Graduation it can take longer, depending on our work load. If you have a package in mind, contact us for an accurate completion date.
What is involved in making a Video Album?
Video Albums require a few different things. Our first step in creating an album is determining what you want from it? Is it supposed to make you laugh, cry, remember, celebrate? Once we've determined the "personality" of the album, we gather all the media. Meaning, we collect your photos, notes, videos, etc. After we have these, along with your choice of music to accompany the Album, we compile it and transfer it to a DVD/VCD or other medium.
How do I present the album?
Video Albums can be presented in a few ways. We can put the Album on DVD, VCD, and VHS. From there it can be displayed on a TV, projector, PC, etc.
Photo Services
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How do I get my pictures to you?
Pictures can either be mailed, e-mailed, dropped off, or picked up. To mail your photos, send them to:
Rider Multimedia
Attn: Processing
PO Box 84
Converse, IN 46919
If your pictures are smaller than 20MB combined, they can be emailed to Rider Multimedia. We do have upload tools as well, but usually the size of pictures makes this process very lengthy. If none of these options suit you, we can arrange for drop-off or pick-up as well. Contact us for more information.
How are my photos processed?
You pictures will be handled with the utmost care. We understand the importance of preserving the past and that is why we offer such services as Photo Archiving and Video Albums. While there is no guarantee, as accidents do happen in the best of circumstances, we are committed to quality at every level.
What is the standard dpi for photo scanning?
Our standard level for scanning photos is 300dpi. However, we do offer 600dpi and 1200dpi for maximum quality.
What if I don't want photo retouching?
That's fine. Some people prefer to keep their pictures in their original condition or do the retouching themselves. We offer photo scanning more as a service to save you time. So if you don't have the time to archive your pictures, we can do it for you.
Billing
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What payment methods do you accept?
We currently accept Cash*,Checks, and Paypal. Checks by mail, cash in person. With a Paypal account you can pay via eCheck or with most major credit cards.
Can I make monthly installments?
For certain services we do accept monthly installments. For example, web hosting can be paid annually or monthly. With Video Albums, we will accept 50% downpayment and the rest upon completion of the project. For photo scanning services we will offer monthly installments on amounts greater than $50.
What if I cannot make a payment during a certain month?
If you have a Web Hosting account with us and cannot make a payment during a specific month, please notify us as soon as possible. There is a 10 day grace period, after which we will contact you regarding the status of your account. If we do not hear from you within 30 days after a missed payment, your site will be taken down. We understand financial difficulties, so if there are issues, it is in everyone's best interest to make arrangements.
What if I change my mind after committing to a Video Album?
If you change your mind regarding a Video Album, there is a 25% handling fee if we've already received materials from you. If you choose to cancel your order before you've sent us any materials to process, there is no fee. We don't want to cost you money for not doing anything for you. However, if we need to send back your materials, then there are shipping costs involved and if we've already started the process, our time is already invested. Thus the 25%.
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